What is a Bare Metal Server?

A bare metal server is a physical computer. A VPS or containerized solution shares the physical hardware, time allocated to process, between VPS and container instances. This is not the case with a bare metal server as there is no sharing of resources and your software has access to 100% of the resources.

General

  • How do I order a dedicated server?

    Go to our Products page and click on Order Now.

  • Where are the dedicated servers physically located?

    Oregon and Virginia.

Delivery

  • How long does it take to set up a dedicated server?

    Between 1 hour and 72 hours after payment has been confirmed.

  • Do you deliver dedicated servers on weekends?

    Yes, our team is ready to fulfil your request on any day of the year.

Support

  • Do you provide 24/7 customer support?

    Yes we do, head over to the Support page to get in contact with our dedicated staff members.

  • Is your support free of charge?

    Yes, although we provide support only related to the hardware or network aspects of the server.

Usage

  • Can I use my server for anything I want?

    Yes, as long as what you're doing is legal within the states of Oregon and Virginia.

Network

  • Can I use IPv6 on my server?

    Not at the moment. We will be supporting the use of IPv6 in the near future.

  • Do you provide DDoS Protection?

    Yes, should your server receive a massive influx of traffic that we deem to be a DDoS attack, the traffic will be rerouted.

  • Can you announce my IP block on your dedicated servers?

    Not at the moment. We provide a single IPv4 address for a server.

Account

  • How do I access my account if I forgot my password?

    Click this link to reset your password.

  • How do I access my account if I no longer have access to the recovery email?

    Open a ticket with the technical department via the Support page for one of our staff members to assist you.

Payments

  • What billing terms do you offer?

    We currently only offer monthly billing, on the same day of purchase.

  • What payment methods do you accept?

    We currently support the following payment options: